TERMS AND CONDITIONS

1. INTRODUCTION

   1. This Terms and Conditions Agreement (“Terms”) is entered into by and between Tally Account Aggregator Services Private Limited (“us”/“we”/“our”), a company registered under laws of India and the Customer (“you”, “your”), for the Services (defined below). Your use of our website and application (collectively “Platform”) is governed by these Terms. These Terms constitute a binding and enforceable legal contract between you and us.

   2. By using the Services or the Platform, you acknowledge to have read, understood, and agree to be legally bound by these Terms, and that you shall comply with the requirements listed hereunder. If you do not agree to all of these Terms or comply with the requirements listed herein, please do not access the Platform or use the Services. We reserve the right to modify or terminate any portion of the Platform or the Services offered by us or amend the Terms for any reason, without notice and without liability to you or any third party. To make sure you are aware of any changes, please review the Terms periodically.

   3. These Terms shall be read in conjunction with our privacy policy, available at www.tallyedge.com (“ Privacy Policy ”), and any

      guidelines, additional terms, policies, or disclaimers made available or issued by us from time to time.

   4. Capitalised terms used in these Terms shall have the same meaning as ascribed to them in the AA Master Directions (defined below) unless the context indicates otherwise.

2. DEFINITIONS

   1. “AA Master Directions” shall mean the Master Direction - Non-Banking Financial Company -Account Aggregator (Reserve Bank) Directions, 2016 as amended, revised, or updated from time to time; and

   2. “Applicable Law” shall mean any statute, law, regulation, ordinance, rule, judgment, notification, order, decree, by-law, permits, licenses, approvals, consents, authorisations, government approvals, directives, guidelines, requirements or other governmental restrictions, or any similar form of decision of, or determination by, or any interpretation, policy or administration, having the force of law of any of the foregoing, by any regulatory authority.

   3. “Financial Information” shall have the same meaning ascribed to it in the AA Master Directions;

   4. “Financial Information Provider” shall have the same meaning ascribed to it in the AA Master Directions;

   5. “Financial Information User” shall have the same meaning ascribed to it in the AA Master Directions;

   6. “Financial Sector Regulator” shall have the same meaning ascribed to it in the AA Master

      Directions;

   7. “RBI” shall mean the Reserve Bank of India.

   8. Tally Account Aggregator Services Private Limited or Tally Edge includes affiliates, subsidiaries, group and associate companies of Tally Account Aggregator Services Private Limited.

3. SCOPE

   1. Through the Platform, you may retrieve, view, consolidate and share Financial Information that is available with Financial Information Providers, and present your Financial Information to Financial Information Users.

   2. The services offered by us through the Platform are referred to as “Services” (which term also includes the provision of the Platform to you).

   3. For us to render the Services to you, you hereby authorise and appoint us as your agent with limited power to access, fetch or retrieve, with your consent, your Financial Information, sensitive personal information, etc., from Financial Information Providers.

   4. The provision of any or all the Services is subject to Applicable Laws in India. Further, the provision of any or all of the Services is subject to our sole discretion and their availability on the Platform.

   5. Pursuant to our Privacy Policy, you may revoke your consent at any point of time.

4. ELIGIBILITY

   Use of the Platform is available only to those individuals and organizations who can form legally binding contracts under Applicable Law in their respective jurisdictions. If you are a minor, i.e., under the age of 18 years, you shall not register as a user of the Platform and shall not use the Platform. As a minor, if you wish to use the Platform, such use may be made by your legal guardian or parents on the Platform. We reserve

   the right to terminate your membership and/or refuse to provide you with access to the Platform if it is brought to our notice or if it is discovered that you are under the age of 18 years. You represent and warrant that you have full legal capacity and authority to agree and bind yourself to these Terms. If you are authorized to act on behalf of an entity, organisation, or any other legal person, you confirm and represent that you have the necessary power and authority to bind such entity, organisation, or legal person to these Terms and your acceptance of these Terms implies acceptance by such relevant organization/institution.

5. PROFILE CREATION

   1. To avail the Services, you will be required to create a profile on the Platform (“Profile”). In addition to setting up a username and password to create the Profile, you will be required to furnish certain details, including but not limited to phone numbers and other personal information. You warrant that all information furnished in connection with your Profile is and shall remain accurate and true, and you agree that you shall promptly update your details on the Platform in the event of any change to or modification of this information.

   2. You will maintain the security and confidentiality of your username and password and immediately notify us of any disclosure or unauthorised use of your Profile or any other breach of security with respect to your Profile.

   3. You will be liable and accountable for all activities that take place through your Profile. We shall in no manner be liable for any unauthorised access to your Profile.

   4. We do not independently verify the information provided by you and therefore, we shall in no way be responsible or liable for the accuracy, inaccuracy, obsolescence, or completeness of any information provided by you.

   5. If you provide any information (or if we have reasonable grounds to suspect that you have provided information) that is untrue, inaccurate, obsolete, or incomplete, we may suspend or terminate your Profile and refuse any use of the Services.

   6. You will maintain the confidentiality of your password. We will not be liable for any leak of information on your part and the consequences of the same. You agree to immediately notify us of any disclosure or unauthorized use of your credentials or any other breach of security concerning your Profile.

   7. By providing us with your email address and mobile number, you agree to receive all required notices, notifications, and information electronically on that email address or mobile number. It is your responsibility to update any changes to your email address and mobile number.

6. CONSENT ARCHITECTURE

   The Company will not retrieve, share, or transfer your Financial Information without your explicit consent. The Company shall perform the function of obtaining, submitting, and managing your consent in accordance with the AA Master Directions.

   The Company shall obtain your consent in a standardized consent artefact which shall contain the following details:

   1. Your identity and contact information; and

   2. The nature of the Financial Information requested; and

   3. purpose of collecting such Financial Information; and

   4. the identity of the recipients of the Financial Information, if any; and

   5. URL or other address to which notification needs to be sent every time the consent artefact is used to access information; and

   6. Consent creation date, expiry date, identity, and signature/ digital signature of the Company; and

   7. any other attribute as may be prescribed by the RBI.

   At the time of obtaining consent, the Company shall inform you of all necessary attributes to be contained in the consent artefact as mentioned above and your right to file complaints with relevant authorities in case of non-redressal of grievances.

7. OUR OBLIGATIONS

   In this respect, we will comply with all Applicable Laws, in particular the AA Master Directions, and do everything that is required of us by the AA Master Directions, while providing the Services to you.

   1. We shall provide the Services to you on the basis of your explicit consent.

   2. We shall share information with the Financial Information User as authorized by you in accordance with the terms of the consent provided by you.

   3. None of your Financial Information accessed by the Company from the Financial Information Providers shall reside with Company.

   4. We shall ensure that no information is shared without your explicit consent.

   5. We shall not use or access your Financial Information other than for performing Services as explicitly requested by the Customer.

8. YOUR RESPONSIBILITIES

   1. You shall be solely responsible for ensuring compliance with Applicable Laws and shall be solely liable for any liability that may arise due to a breach of your obligations in this regard.

   2. You shall extend all cooperation to us in our defence of any proceedings that may be initiated against us due to a breach of your obligations or covenants under these Terms.

   3. You shall not use the Services in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, you shall not:

      1. use the Services to transmit any data or send or upload any material that contains viruses, trojan horses, worms, timebombs, keystroke loggers, spyware, adware, or any other harmful programmes or similar computer code designed to adversely affect the operation of any computer software or hardware; and/or

      2. use any robot, spider, other automated device, or manual process to monitor or copy the Platform or any portion thereof and/or;

      3. engage in the systematic retrieval of content from the Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory; and/or

      4. use the Services in (A) any unlawful manner, (B) for fraudulent or malicious activities, or (C) in any manner inconsistent with these Terms; and/or

      5. violate Applicable Laws in any manner.

   4. You warrant that you shall not engage in any activity that interferes with or disrupts access to the Platform.

   5. You shall not attempt to gain unauthorised access to any portion or feature of the Platform, any other systems or networks connected to the Platform, to any of our servers, or through the Platform, by hacking, password mining, or any other illegitimate means.

   6. FIU shall never request your credentials (like passwords, PINs, private keys) which may be used for authenticating your Account at FIP and that you should never provide these details.

   7. You hereby accept full responsibility for any consequences that may arise from your use of the Services.

9. INTELLECTUAL PROPERTY RIGHTS (IPR)

   1. All rights, title, and interest in and to the Platform and Services, including all intellectual property rights arising out of the Platform and Services, are owned by, or otherwise licensed to us. You agree not to display or use, in any manner, our intellectual property rights including trademarks without our prior written permission.

   2. Except as stated herein, none of the materials may be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted, or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without our prior express written permission. Save and except with our prior written consent, you may not insert a hyperlink to the Platform, or modify/ alter any information or materials contained in the Platform.

   3. No license or other such right is granted per this Agreement and your access to and/or use of the Platform should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademarks, service marks or logos appearing in the Platform without the prior written consent of the Company or the relevant third party proprietor thereof.

10. TERM AND TERMINATION

    1. These Terms shall remain in effect unless terminated in accordance with the terms hereunder.

    2. We may terminate your access to or use of the Services, or any portion thereof, immediately and at any point, at our sole discretion if you violate or breach any of the obligations, responsibilities, or covenants under these Terms, or when you cease to become a user of our Services or Platform.

    3. Upon termination of these Terms:

       1. the Profile will expire; and/or

       2. the Services will “time-out”; and/or

       3. these Terms shall terminate, except for those clauses that expressly or are intended to survive termination or expiry.

11. DISCLAIMERS AND WARRANTIES

    1. We do not warrant the accuracy, suitability, or correctness of any Financial Information that is made available on or through the Services. The Platform and the Services are provided by us on an “as is” basis without warranty of any kind, (whether express, implied, statutory, or otherwise), including the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Without limiting the foregoing, we make no warranty that:

       1. the Platform or the Services will meet your requirements or expectations, or that your use of the Services will be uninterrupted, timely, secure, or error-free; and

       2. any errors or defects in the Platform will be corrected.

    2. No advice or information, whether oral or written, obtained by you from us shall create any warranty that is not expressly stated in these Terms.

    3. To the fullest extent permissible under Applicable Law, we, our affiliates, and related parties each disclaim all liability towards you for any loss or damage arising out of or due to:

       1. your use of, inability to use, or availability or unavailability of the Services;

       2. the occurrence or existence of any defect, interruption, or delays in the operation or transmission of information to, from, or through the Services, communications failure, theft, destruction or unauthorized access to our records, programmes, services, server, or other infrastructure relating to the Services; or the failure of the Services to remain operational for any period of time.

    4. Further, all Financial Information obtained from Financial Information Providers may be based on delayed feeds and may not reflect the real-time/ rates. We shall not be responsible for any errors or delays in the Financial Information provided to the Financial Information Users as part of its Services or for any actions taken by the Financial Information Users in reliance thereon.

    5. The use of any information set out is entirely at your own risk. You should exercise due care and caution (including if necessary, obtaining of advise of tax/ legal/ accounting/ financial/ other professionals) prior to acting or omitting to act, on the basis of the information contained / data generated herein. We shall not be liable for any loss arising from the use of the Services and/or the Platform. You will be solely liable for any consequences, legal, financial or other, that may arise out of usage of the Services.

    6. We do not warrant that access to the Platform shall be uninterrupted, timely, secure, or error free nor does it make any warranty as to the results that may be obtained from the Platform or use, accuracy or reliability of Services.

12. CHANGES & MODIFICATION

    We reserve the right to modify these Terms, in our sole discretion, at any time. Such modifications may be posted through the Services, on our Platform or when we notify you by other means. The changes may be periodically intimated to you and your continued use of the Services indicates your agreement to the modifications.

13. GOVERNING LAW, DISPUTES & JURISDICTION

    1. This Agreement shall be governed by and construed in accordance with the laws of India.These Terms, the Services and the relationship between you and us shall be governed in accordance with the laws of India. You agree that all claims, differences, and disputes arising under or in connection with or in relation

       hereto the Platform, these Terms, the agreement(s) entered into on or through the Platform or the relationship between you and us shall be subject to the exclusive jurisdiction of the courts at Bangalore.

    2. Subject to the foregoing, in the event of a dispute whatsoever arising in any way connected with the interpretation or implementation of any term of these Terms, or in any way connected with the use or inability to use the Services, the same shall be referred to an arbitrator appointed in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time, and the decision of the arbitrator will be final and binding. The arbitration proceedings will be held in Bangalore, India.

14. LIMITATION OF LIABILITY

    In no event shall we be liable for any special, incidental, punitive, indirect or consequential damages whatsoever (including but not limited to damages for loss of profits, loss of confidential or other information, for business interruption, for personal injury, for loss of privacy, for failure to meet any duty including of good faith or of reasonable care, negligence, and any other pecuniary or other loss whatever) arising out of or in any way related to the use of or inability to use the Services or failure to provide support or other services, information and related content through the software or Platform, or otherwise arising out of the use of the Services, even if you have been advised of the possibility of such damages. In no event will our entire liability to you in respect of Service and Platform, whether direct or indirect, exceed the payment made to us by you. We shall have no liability to you if we are prevented from or delayed in performing our obligations due to force majeure event.

15. ENTIRE AGREEMENT, SEVERABILITY AND ASSIGNMENT

    These Terms represents the complete and exclusive understanding between you and us regarding your use of Services. If any provision of these Terms is found to be void, invalid, or unenforceable, it shall be severed from and shall not affect the remainder of these Terms, which shall remain valid and enforceable.

16. THIRD PARTY RIGHTS

    No third party shall have any rights to enforce any terms contained herein.

17. CUSTOMER GRIEVANVCE REDRESSAL

    Grievance Redressal Policy is formulated with a purpose to provide the efficient customer service support through a laid down procedure and the same can be accessed via link “Grievance Redressal Policy” on company’s website. In terms of the Master Directions of RBI, if the complaint/grievance is not resolved within a period of one month from reporting, you may appeal to the Reserve Bank of India (RBI).

18. PRICING

    We will go beyond efficiency and fairness by providing all our services at prices that enable our partners to provide affordable services to their users. The structuring of the prices will be carefully and consultatively tailored to each market segment. Our users will have the benefit of the usage of our product for downloading, registering and using our services at no direct cost. The term “users” hereunder this clause shall not include Financial Information Users (FIUs).

19. FORCE MAJEURE

We shall have no liability to you if we are prevented from or delayed in performing our obligations or from carrying on our business by acts, events, omissions, or accidents beyond our reasonable control, including, without limitation, strikes, failure of a utility service or telecommunications network, the act of God, war, riot, civil commotion, pandemic situations, malicious damage, compliance with any law or governmental order, rule, regulation, or direction.

20. CONFIDENTIALITY

You agree not to disclose or attempt to use or personally benefit from any non-public information that you may learn or discover on the Platform or through the Services. This obligation shall continue until such time as the non-public information has become publicly known through any action of yours. If you are compelled by order of a court or other governmental or legal body (or have notice that such an order is being sought) to divulge any such non-public information, you agree to notify us promptly and diligently and cooperate fully in protecting such information to the extent possible under applicable law.

We may access, preserve and disclose any of your information, if required, subject to applicable law, for the facilitation of any Services to you as per your explicit request, or to do so to ensure compliance with applicable law, or if we believe in good faith that it is reasonably necessary to (i) respond to claims asserted against us or to comply with legal process, (ii) for fraud prevention, risk investigation, your support, product development and de-bugging purposes, or (iii) protect our rights, property or safety of our users or members of the public.

21. THIRD PARTY WEBSITES OR LINKS

    Any access to a third party’s software applications or links on the Platform shall be at your sole risk, and we shall not be liable for any losses sustained by you, or any third party in this regard. You understand and agree that when you access a link that leaves our Platform or any third-party software applications on the Platform, the site you will enter into or the third-party software you access, and use is not controlled by us and will have different terms of use and privacy policies that may be applicable. By accessing links to other sites or accessing such third-party software applications, you acknowledge that we are not responsible for those sites/third party software. Your use of any third-party software application or links on the Platform is subject to the license you agreed to with the third party that provides you with the software/links. We do not own or control nor do we have any responsibility or liability for any third-party software application or links that you elect to use on our Platform and/or in connection with the Services. Any transaction you undertake on such third party sites or third party software applications would be solely at your own risk, and we shall not be liable for it in any way. We reserve the right to disable third party links or software applications on the Platform, although we are under no obligation to do so.

1. INTRODUCTION

   The Grievance Redressal Policy ("Policy”) is designed to handle any complaints or grievances of any customer on the Company’s platform ( www.tallyedge.com and all associated Mobile Apps) and aims to minimize the recurrence of similar issues in the future, through a structured grievance redressal framework, supported by a review mechanism.

   
   

   We sincerely believe in holding the relationship with every customer, new or old, in its full sanctity. We understand that there can be a possibility of an issue not being resolved at a lower level; therefore, this policy provides a redressal mechanism for all levels of issues. We will do our best to ensure that the redressal of any feedback, query, complaints or grievance is fair and just and within the given framework of rules and regulation.

   
   

2. REGULATORY FRAMEWORK

   
   

   1. This Grievance Redressal Policy has been prepared as per the provisions of the Master Directions DNBR.PD.009/03.10.119/2016-17 dated September 02, 2016 and last updated on December 29, 2022 captioned “Master Direction- Non-Banking Financial Company - Account Aggregator (Reserve Bank) Directions, 2016” (“Master Directions”) as applicable to NBFC - AA.

      
      

   2. Tally Account Aggregator Services Private Limited (“Company”,” Tally” “we”, “our”), being a NBFC-AA, is accordingly required to put such a Policy in place.

      
      

      As the policy is prepared in line with RBI master directions of NBFC-AA, the policy is subject to the changes in aforesaid master directions.

      
      

3. APPLICABILITY

   This Policy covers how we address any complaints or grievances raised by customers (“Customers”, you” or “your”) on our Platform.

   
   

4. PURPOSE

   This Policy is formulated with a purpose to provide the efficient customer service support through a laid down procedure. In order to make grievance redressal more meaningful and effective, a structured system has been built up towards such an end. This system would ensure that the redressal sought is just and fair, and within the given framework of rules and regulations.

   
   

5. Principles of Grievance Redressal

   The Grievance Redressal policy follows the following principles:

   
   

   1. All customers are always treated fairly and without bias.

   2. Complaints raised by customers are dealt with courtesy and in a timely manner.

   3. Customers are informed of avenues to escalate their complaints and their rights if they are not satisfied with the resolution of their complaints.

   4. The employees work in good faith and without prejudice, towards the interests of the customers.

   5. Resolutions would follow the simple principle of ensuring an effective resolution.

   6. The responses would be consistent with RBI guidelines at all times as applicable to mitigate impact on customer on account of the grievance.

6. GRIEVANCE REDRESSAL MECHANISM

   
   

   A Customer may lodge a complaint in writing through e-mail. In case of any grievances, the Customers can intimate and record their complaints / grievances for a resolution in the manner detailed below:

   
   

   1. Registration of Complaints

      
      

      Lodge of complaint - The Company shall enable registration of complaints by Customers through multiple channels. Anonymous complaints will not be considered in terms of this

      Customer Grievance Redressal Mechanism. Grievances must be spelled out clearly. Customers shall ensure that they quote their Customer ID /Reference no. in their correspondence with the Company regarding their complaint.

      
      

      The various channels available to customers are as follows: –

      
      

      1. Website: Online through the links indicated below or by directly contacting the Grievance Redressal Officer.

      2. E-mail: Customers can send an email for redressal of issues to grievances[at]tallyedge[dot]com

      3. Grievance Redressal Officer: Customers may also reach out directly to Grievance Redressal officer over email which is provided in the below sections.

         
         

   2. Grievance Redressal Officer:

      
      

      The Company shall appoint a Grievance Redressal Officer for customer grievances. The Grievance Redressal Officer is responsible for implementation and monitoring of customer grievances redressal in the Company. Aggrieved Customers can write directly to the Grievance Redressal Officer regarding their grievances online at grievances[at]tallyedge[dot]com and physically at

      
      

      Mr. Rathna Raj Talacauvery

      Grievance Redressal officer

      Tally Account Aggregator Services Private Limited No. 331-336, Raheja Arcade

      Koramangala Bangalore- 560095

      
      

   3. Mechanism To Handle grievance (Escalation Matrix)

   
   

   Escalat ion	Timefram e	Customer Activity	Company’s Response
   Level 1	Day of filing Grievance or Complaint	Customer sends an email/file complaint to with the requisite information and the grievances to Grievance redressal officer	Company will send (automated or manual) acknowledgement within 24 hrs. We will aim to resolve the issues within 10 days.
   Level 2	After 10 Days of filing Grievance or Complaint	In case the complaint is not resolved within the given time or if the customer is not satisfied with the solution provided through above channels, then Customer can connect with the Company on Tel.	Company will ensure that the complaint/grievance is resolved within 20 days, subject to receipt of appropriate /requisite details from the customer. Any delay will be communicated to the customer.

   
   

   		No. 080-68103633 with appropriate details.
   Level 3	After 20 Days of filing Grievance or Complaint	In case the complaint is not resolved within the 20 days or if the customer is not satisfied with the solution provided through above channels, then Customer can connect with the Director on tejas[at]tallyedge[dot]com with appropriate details.	Company will ensure that the complaint/grievance is resolved within 30 day
   Level 4	Post 30 Days of filing Grievance	If the customer is not satisfied with the resolution, does not receive a resolution or in the event of non-receipt of reply within 30 days from the lodgement of the complaint, from the company, customer may appeal to the regulator, Reserve Bank of India, at: To The Department of Supervision, Regulatory Services Section, Regional Office, Reserve Bank of India, 10/3/08, Nrupatunga Road, Bangalore 560001

   
   

7. TYPE OF GRIEVANCES TO BE ADDRESSED

   The Company shall accept and entertain all the complaints/grievances arising out of activities undertaken by the Company as per the provisions of Master Directions. The Complaints/Grievances may be in relation to, but not limited to the below mentioned areas:

   
   

   1. Registration issues

   2. Consent related issues

   3. Account Aggregation Reports

   4. Technical issues

   5. Billing/Fee related issues

   
   

8. RESPONSIBILITIES OF BOTH PARTIES

   
   

   1. Tally’s responsibilities:

      
      

      1. We shall ensure that your grievances shall be responded to within the time period prescribed under this Policy.

      2. We shall ensure mediation efforts between Tally and the Customer to effectively provide a resolution.

      3. We will analyse all disputes and provide a decision based on the facts of the case and availability of documents.

      4. Our customer grievance response team will ensure that all grievances are handled smoothly and sensitively and resolved within 30 days of receipt of the complaint. They will undergo training in handling grievances and will be updated from time to time depending on the need for training and optimizing our approach to handle grievances.

         
         

   2. Customer’s responsibilities:

      
      

      1. We request all our customers to fully cooperate with us so that we may be able to provide a timely and effective grievance redressal process. Customers are expected to furnish the relevant documentation and/or information so that we can conduct an effective investigation of the issue at hand.

      2. We may request additional information on a case-to- case basis so that we ensure the right decision has been taken when investigating a dispute. We disclaim all responsibilities and liability for non-redressal of grievances due to falsified, inaccurate, mala fide or outdated information or documents that are provided by our Customers.

   
   

9. MONITORING

   All new and pending Customer complaints along with complaints received from the Reserve Bank of India, if any shall be placed before the Board of Directors on quarterly basis for its review.

   
   

10. POLICY REVIEW AND AMENDMENTS

This Policy shall be reviewed and revised, if required and approved by the Board of Directors every year, in order to align with the ongoing regulatory and business requirements. The Board of Directors reserves the power to amend this policy from time to time. The Board shall review the Policy annually and otherwise as it deems appropriate.